A good technology partner is more than just a provider of solutions. For lasting impact, they guide, support, and collaborate with customers every step of the journey - from solution design and rollout, to ongoing system maintenance.

To explore what makes a tech partner truly valuable, we asked two of our leaders: Business
Development Director, Matthew Wilks, and Head of Projects, Roger Southgate, for their
perspectives. Together, their insights reveal why being a partner is about more than technical ability; it’s about trust, collaborative spirit, and supporting customers through every challenge.

Perspectives from Sales: Building Trust Beyond Supplying Technology

Q: What do you see as the essential ingredients that make customers view Vix as a trusted technology partner, rather than just another supplier?

A: I think customers see Vix as a trusted technology partner because we really put their business goals at the center of everything we do. We take the time to listen carefully to their requirements, their needs, and their wants, not just what they need today, but also the bigger challenges they’re facing. At the same time, we’re always looking ahead, anticipating future needs and bringing forward ideas, pilots, and roadmaps that help them stay ahead of the curve.

What truly builds that trust is the way we work together. We don’t just deliver technology and walk away, we work side by side with their teams, with open collaboration on both sides. That kind of partnership means we can co-create solutions that are not only technically strong, but also directly tied to their long-term business outcomes.

Perspectives from Projects: Delivering Success for the Long Term

Q: From a delivery side, what qualities are essential for technology partners to help customers succeed in the long term?

A: For me, long-term success comes down to understanding the customer’s world and supporting them in a way that feels steady and reliable. Technical expertise matters, of course, but so does taking the time to really listen to the challenges they’re dealing with today and the ones they can see coming.

A good partner offers options, not pressure. We share ideas, point out risks, and help shape solutions that can grow with them over time. When customers know we’re there to guide them, not just deliver a project, it creates a sense of confidence and calm.

Our job is to make things work smoothly in the present and keep working as needs evolve. If
customers feel heard and supported at every stage, they can focus on running their services without worrying about what’s happening behind the scenes.

Partnership That Lasts Beyond Delivery

A trusted technology partner stands out by how they show up - not just during implementation, but every day afterwards. At Vix, we measure our success by the relationships we build, the outcomes we deliver, and the ongoing care our customers receive.