For most of us, hearing a stop announcement or safety message on a bus is something we barely notice. But for millions of passengers with hearing loss, those moments can define whether a journey feels smooth or stressful.

One in three adults in the UK are either deaf, have some degree of hearing loss, or experience tinnitus, according to recent research from RNID. That’s 18 million people who rely on clear, reliable audio information to travel confidently and safely.

Accessibility regulations

With the introduction of the Public Service Vehicles (Accessible Information) Regulations 2023, the landscape for accessible travel is changing. Between 2024 and 2026, these new rules will make it mandatory for most local bus and coach services to provide accessible information on board. The goals are clear:

• Ensure every passenger can access high-quality, accurate onboard information whenever they travel.
• Break down barriers that prevent independent travel for disabled passengers.
• Improve the journey experience for everyone, regardless of their abilities.

This means clear announcements about stops, destinations, and disruptions delivered in formats accessible to people with varying needs, including those with hearing difficulties.

Audio Frequency Induction Loop Systems  (AFILS)

One important solution is the installation of Audio Frequency Induction Loop Systems (AFILS), also known as hearing loops. These systems transmit amplified sound signals directly to hearing aids fitted with a 'T' (telecoil) setting, reducing background noise and making spoken information much clearer for users.

By integrating hearing loops on buses, operators are not just meeting legislative requirements - they are also empowering millions of people to travel with confidence and independence. With hearing loops in place, vital travel information and safety announcements are accessible to passengers who need them most.

Small details, big difference 

Travel is something many of us take for granted but for some, the smallest details can make the biggest difference. Every clear message, every inclusive design choice, helps remove barriers and build a transport network where no one is left behind.

At Vix, we’re committed to helping transport operators meet and exceed accessibility standards. By integrating hearing loop technology into our passenger information systems, we help ensure every traveller, including the one in three UK adults who is deaf or has hearing loss, can enjoy a safer and more confident journey.

Get in touch to find out about Vix's real-time information solutions for passengers with sight or hearing loss.